You delivered the flowers. They charged it back. Win it back.
A customer receives their bouquet, then tells their bank it never arrived — and you lose £150 for a delivery you actually made. Pakti captures a GPS + timestamped doorstep photo, instantly confirms delivery to the customer, and packages it into the exact evidence the card network needs to reverse the chargeback. Improves your odds — not a guarantee.
Confirmed at handover.
Evidence
19:41 · Sun 3 Aug 2025
#4521 · Delivered · GPS ✓
THE BLOOM ROOM
12 High Street, London E1
VAT 421 8834 02
PAID · CARD ****4417
* THANK YOU *
Pakti · #4521
2025-08-03 19:41:22 BST
- Order ID
- #4521
- GPS location
- 51.507, -0.128
- Order
- £150 bouquet
- Customer notified
- Yes
The problem
False ‘never arrived’ claims cost you real money.
A customer gets their order, then disputes the charge as ‘not received’. Your bank pulls the money back and you eat the loss. You need proof of delivery — but at a busy doorstep, nobody has evidence ready when the claim lands weeks later.
The solution
Create proof in seconds.
Snap the handover, notify the customer, keep the GPS-stamped record. One tap at the doorstep, evidence you can retrieve any time.
How it works
Hard proof for false ‘it never arrived’ claims.
A customer receives their order, then tells their bank it never came. You get charged back for goods you actually delivered. Pakti gives you a GPS-stamped, timestamped photo of the handover — and a record that the customer was notified and didn't object — so you can refuse the refund with evidence, not just your word.
- 1
Photograph the handover
Your driver snaps the order at the doorstep. We stamp on the time, GPS location and order ID automatically.
- 2
Customer gets confirmed
Pakti instantly texts or emails the customer a delivery confirmation with the photo — a deterrent that also becomes evidence.
- 3
Refuse false claims with proof
If they still claim it never arrived, pull the record by order ID and download a ready-to-send evidence pack in seconds.
Evidence
19:41 · Sun 3 Aug 2025
#4521 · Delivered · GPS ✓
THE BLOOM ROOM
12 High Street, London E1
VAT 421 8834 02
PAID · CARD ****4417
* THANK YOU *
Pakti · #4521
2025-08-03 19:41:22 BST
- Order ID
- #4521
- GPS location
- 51.507, -0.128
- Order
- £150 bouquet
- Customer notified
- Yes
Smart Proof
The Pakti proof workflow
GPS + timestamp capture at handover, instant customer confirmation, order ID lookup, timestamped tamper-evident storage, and a downloadable evidence pack.
Snap the receipt and Pakti reads the order ID and items automatically.
GPS + timestamp are stamped onto every handover photo automatically.
An AI-assisted quality check warns your driver before a blurry photo becomes useless.
A WhatsApp assistant retrieves proof by order ID, anywhere.
Three channels
App for the driver. Dashboard for the owner. WhatsApp as backup.
Drivers capture proof on the mobile app. Owners search and prepare disputes on the dashboard. WhatsApp retrieves proof by order ID when you need it fast.
Built for businesses that deliver
Florists, furniture & appliance sellers, premium caterers, pharmacies and any business that hands high-value goods to a customer.
Simple subscription pricing
One flat monthly plan — capture unlimited proof, notify your customers, and download evidence packs whenever you need them. Prices below are indicative and being finalised.
Pricing under reviewStarter
$29/mo · indicative
AI-verified proof on every order. Perfect for testing the waters.
- Unlimited proof capture
- GPS + timestamp on every job
- Customer delivery confirmations
Pro
$49/mo · indicative
Generous volume, plus AI-written dispute rebuttals.
- Everything in Starter
- Reason-code evidence packs
- Dispute win/loss tracking
Protect+
$99/mo · indicative
Up to 3 locations, priority support, advanced recovery analytics.
- Everything in Pro
- Team access & multiple sites
- Priority support
30-day money-back guarantee, cancel anytime, no contract.
| Feature | Starter | Pro | Protect+ |
|---|---|---|---|
| AI photo proof + tamper stamp (SHA-256 + timestamp) | |||
| AI reviews every photo (sharpness, lighting, receipt & bag) | |||
| Receipt OCR — reads the order automatically | |||
| AI-generated dispute rebuttal pack | |||
| Evidence PDF + email | |||
| WhatsApp capture + missing-photo alerts | — | ||
| Recovery analytics dashboard | Basic | Advanced | |
| Support | Priority |
Frequently asked questions
Do you connect to my card processor to submit the dispute?＋
No — Pakti generates the evidence pack; you submit it through your own processor or bank the way you already handle disputes. Works with any processor. One-click submission is on the roadmap.
Can staff use WhatsApp?＋
Yes. WhatsApp is a companion channel for retrieving proof by order ID and capturing photo evidence as a fallback.
Does AI guarantee the order is complete?＋
No. AI assists with detection and quality checks. Staff confirmation is the final step — the evidence value is the timestamped photo, receipt and confirmation.
Can I use it in France, Spain, the USA or Australia?＋
Yes. Pakti supports multiple countries, currencies and languages, with EN/FR/ES from day one.
How do payments work?＋
Billing happens on the website — you pay on signup, with a 30-day money-back guarantee and no long contract. The staff mobile app is free to use after onboarding.
Can I export proof for disputes?＋
Yes. Every proof can generate dispute text and download evidence in your chosen language.